Cindy: Hmm, tech support should have had a potential fix for you. However, it does involve remotely accessing your database and changing four of the tables with a special data tool. So, it isn't something we can tell you to do as a DIY project. If you have a tech support agreement, I'd call again and ask them to cover you under it. If not, any of the Certified Consultants can provide the recommended fix for a fee. You would need to negotiate that directly. Also, this is just a work around at this time. We are testing to see if it works for everyone. So far, results have been good. Hope this helps. If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below. Thanks. Nancy Duhon, Esq. Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza Duhon Technology Solutions, LLC a member of Certified Resources Network, LLC duhon@duhon.biz 404-325-9779 Providing personalized local and remote online support for Timeslips users for over 19 years. Available for private consultations, including older/unsupported versions.
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