Thanks Nancy for your suggestion. We are using version 2013. The level is set to none (not 1). I was wondering if that might be the problem as well, but Timeslips support said it won't make a difference. This is happening for fax, copying and postage charge backs, although I haven't seen any for mileage, etc. It does seem to be odd behavior, however I have dealt with many electronic vendors for years and sometimes the programs are just not colliding, but there should be a fix and I bet it is something very easy. That is where my frustration is.....
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