So my client got hit with a ransomware virus which encrypted a good amount of their data. Luckily I had taken a backup of the timeslips db just days before. I copied what I could from the timeslips network folder and restored the backup but currently it is preventing them from logging in saying all the licenses are in use. I go into the admin tool and see all their computers listed in the licenses. I try clicking the clear all option but it says some users are still logged in when the aren't. Is there a way to force clear these licenses so I can reassign them? Currently only two users can log in out of 8, so that is seriously hampering their work. Please advise.
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