First thing to check is if there are unapplied payments or credits. Go to the AR transactions for the client and look at each payment and credit to see if anything shows as unapplied. If so, apply and then see if the problem still exists. If may be a combination of payments and credits so look through all. If that doesn't fix it then there may be a problem with the client that requires some repair, hopefully minor. That would require me to look at several reports and then attempt the repair.
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