David: For some time now, Sage (and other software vendors) have instituted a policy of only supporting their last three versions of the product line. Thus, with the release of v2016 this past summer, v2013 rolled off support. Note also that v2013 was released the summer of v2012 which makes things a bit confusing. I wrote a post about it in the LinkedIn User forum here 6 months ago: www.linkedin.com/.../1818226-5988336844020998146 We have found supporting the last three versions to be common across several software vendors, not just Sage. I have seen two factors at play regarding such policies. 1) In the lean years of the economic slowdown, no one was spending any $$$ they didn't HAVE to, and software publishers found that ending support on older versions often prompted users to go ahead and purchase the upgrade, generating revenue. It may very well have been what prompted your customer to upgrade from v2010 to v2013 in the past.(No surprise there, and definitely at play with the refusal to sell new licenses as add-ons to old versions.) 2) As some of these products head into their 30th (or more) year of production, and Microsoft releases newer OS versions, it is too much overhead to have to train their support staff on all the different permutations of X older version running on Y newer OS. By saying it is "unsupported" they are essentially saying, "Hey, you are on your own with that one. We are not OBLIGATED to help you with it because it is unsupported." I am not in any way saying that you or your customer should like the policy, just trying to shed some light on the whole 3 year thing. No, there is nothing particularly problematic with v2013. It's fine. But Terry is correct, if you want to add more licenses, you have to upgrade to a supported version first. And now the part that is going to sound like a bad used car salesman.... :-) Sage is offering a significant discount to upgraders through the end of September 2015 (yep, that would be TOMORROW) through the vendor channel. It is the end of Sage's fiscal year and they are motivated to close sales by end of month/FY. If your client has a relationship with a Sage Timeslips Certified Consultant, they should contact that consultant ASAP to see what the pricing would be. If they do not have a relationship with a Sage Timeslips Certified Consultant, then any of us who answer questions here in the forum would be happy to quote you pricing, and facilitate an upgrade sale. Hope this helps. Nancy Duhon, Esq. Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney Duhon Technology Solutions, LLC a member of Certified Resources Network, LLC duhon@duhon.biz 404-325-9779 Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.
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