I actually experienced this at a client yesterday and discovered that the config file was the wrong one. If you open Timeslips and click HELP ... ABOUT TIMESLIPS it will show where the installation folder is. Make sure that is the main Timeslips folder on your server. If it is not correct, each user must use Station Administrator to change the location for their computer. It sounds like the configuration file has been moved, or is not in the same folder as the folder for report templates.
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