We figured out the issue. For Timeslips Remote the installation order is really important. We were trying to install Timeslips Remote v10.5 then upgrade it to 2012 Timeslips Remote Plus. That kind of jump freaks out the program (mayabe due to the Plus upgrade that occurred in 2009). However we installed v10.5 then the 2009 upgrade and then finally the 2012 upgrade and everything worked fine.
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