Hello all, I am wondering why an approved invoice does not show up to undo? It is the most recent invoice and I see it in reprint bills and in receivables but not to undo... A bill was inadvertently billed and I needed to undo it, but couldn't undo, so I had to write off the amount that was billed. This does not make sense. My other client billing is never like this. If I try to reprint the same invoice that has been approved but not paid on I am getting the same information on a new bill. It is almost like the finalized bill function is not working... I am using 2016 version. Is there perhaps a special button that is not actually finalizing an invoice? Even though it shows up on A/R? Would the service releases for this help? Thanks!
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