I don't have an answer to your problem, but some suggestions. When you design a bill layout, you can show or hide different bill sections. There may be a section or message that you can show that will help you out. To view your current section settings: open a bill layout, then choose Section > Configure Layout Sections. Also, you've likely changed your bill phrases from the defaults. Look at your phrase list to identify which phrases are appearing or not appearing. To view your phrases: open a bill layout, then choose Layout > Phrases. When you choose a phrase from the list, the description below will tell you a bit about it. Good Luck!
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