Hi Nancy, Thanks for your response. We have never put a bill in proof stage, so that's not causing the problem. And we do NOT want to release the charges on hold! We review the pre-bills to determine which slips to bill and which to keep on hold for ongoing matters. So we've never had that box checked, nor do we want it to be checked. Any further suggestions? I'm hopeful we can avoid an incredibly expensive support ticket with Sage! Thanks, Brandi
↧