To better serve customers with multiple Sage integrated products, we are standardizing Sage Customer Support and Customer Service hours (including phone and chat) for the majority of Sage products across North America. Effective Monday, March 3, 2014, the standard hours will be 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays. The only changes in hours (for phone and/or chat) include: Sage ERP X3, Sage 50 U.S. Edition, Sage Fixed Assets, Sage HRMS and U.S. Customer Service (changing to 9 a.m. – 8 p.m ET); and Sage Timeslips (changing to 9 a.m. – 7 p.m. ET). All other Sage products will not experience a change, either because they are already in-line with these new hours or they have unique business reasons to continue to provide support during previously established operating hours, such as Sage Payment Solutions continuing to provide 24/7 support for merchants. In addition, our new Support Knowledgebase and Sage City are available for all Sage products 24/7.
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