Hi Nancy, I am using the "write off" option on the payment screen. I am doing this after the bill has been generated, since the bill was sent and the client chose to pay only the original balance and not the interest balance. I'm not sure if, when I originally entered the write-off, I specified which line item the write-off would apply to (under the Invoice Distribution section the little box that says "not yet applied" may have had the amount sitting there, rather than having applied the write-off to the interest line from that particular bill). But it's not more complicated because a bill was generated the next month that also showed interest, and that interest was then written off as well. I've tried to correct this by going back and making sure all write-offs were applied to the interest line of the bill, but no matter what I do nothing is zeroing out. I think I'm just going to "pay" the bill to get rid of these small interest charges, but this doesn't help me avoid this in the future. Any further advice is appreciated!
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