I've been using Sage Timeslips 2017 since January. Each month I print a batch of all our pre-bills the day before we run our bills for the month. This month, many of our clients who have slips on "hold" did not have a pre-bill printed in the batch. If I try to create a pre-bill just for that one client, it tells me that there is no data to create one. But if I search my slip list for slips for that client, there are unbilled slips marked as on "hold"- so there should absolutely be a pre-bill for that client. For one client this is happening to, I changed one of her two "hold" slips so that it is no longer on hold. Now I can create a pre-bill for her and it shows her hold time and her billable time. But if I mark that slip as on "hold" again, then I can no longer create a pre-bill for her. Can anyone help me figure out why, suddenly, pre-bills are not being created for clients who have active slips on "hold"? There must be something in my pre-bill worksheet that is excluding clients who only have "hold" charges, but I can't seem to find the right button to check or un-check. And can't figure out why this has changed from prior months when it worked just fine.
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