I've posted previously with no luck, but I'm trying one last time because apparently there is no longer any technical support available for our version of Timeslips (2017) and I'm not sure how to fix this insane problem we're having with this terrible software... We got Sage 2017 in December and around June, we started to notice that pre-bills for a few of our clients (usually 12-20 per month out of a couple hundred) aren't being generated, even though the client has billable slips. The only clients this happens to are clients who have all of their slips marked as "hold." However, many clients with only "hold" slips are having pre-bills generated; I can't find anything that connects the clients for whom a pre-bill does not get generated. All of our clients have the same default settings on their bills. None are marked as "full bill hold." Sometimes it's the same client from month to month who doesn't get a pre-bill generated, but each month it changes a bit too and a new client will suddenly no longer have pre-bills generated. If I look at the slip list, all their "hold" slips are there. But when I try to generate a pre-bill it says there's no data. In order to get their pre-bill to generate, I have to uncheck the "hold" box from one of their slips; then, all of their slips (marked as "hold" or not) will show up on the pre-bill. It's taking up a lot of time to go through this extra process every month and I'm worried it's a sign of a snowballing problem that will only get worse. But it appears our only option is to spend thousands on a new version of Timeslips and I don't really want to give this company any more money for such a bad product that stopped working correctly after only a few months. If anyone has any idea what might cause this problem and how to fix it, I'd be ever so grateful!!
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