Forum Post: Consistent Issues with Pre-Bills
I've posted previously with no luck, but I'm trying one last time because apparently there is no longer any technical support available for our version of Timeslips (2017) and I'm not sure how to fix...
View ArticleForum Post: RE: Consistent Issues with Pre-Bills
Can you make sure you are on the latest service release for 2017? There was one released in August. Go to Help > Sage Support > Downloads and Updates. Download the latest service release for 2017...
View ArticleForum Post: RE: Consistent Issues with Pre-Bills
That's just odd. Can you check and see if they have a bill in Proof, Revision, or possibly Audit Stage. Bills in those stages cannot have another bill processed until that bill is resolved. Why are all...
View ArticleForum Post: RE: Update: Timeslips eCenter is back up & running
We are still having some user difficulties with eCenter... Anyone else?
View ArticleForum Post: RE: Update: Timeslips eCenter is back up & running
We continue to have challenges - users are getting dropped and sent to login... Any updates on eCenter status?
View ArticleForum Post: RE: Update: Timeslips eCenter is back up & running
We are experiencing some issues but we are currently working on it.
View ArticleForum Post: RE: Consistent Issues with Pre-Bills
I think Nancy is on the right track suggesting you check the bill stage for the troublesome clients as obviously Timeslips thinks something is different. Also, consider using full bill hold as opposed...
View ArticleForum Post: TS2012 Can't find bill so I can approve it and clear slips
I printed a bill to PDF in TS 2012. I didn't get the usual popup asking if I wanted to put the bill in revision, approve, etc. The slips don't show as billed. The bill doesn't show up under proof...
View ArticleForum Post: Question about entering an invoice that was paid into another...
Hello, I'm very new to timeslips and am on 2018. I need to create an invoice for a client that has already paid, so I need to enter the payment as well to show it as paid. However, the payment has been...
View ArticleForum Post: RE: TS2012 Can't find bill so I can approve it and clear slips
Sounds like you may have a bit of corruption in your bill stage records. 1) Make a backup. 2) Run a Data Verification. (File, Data Verification) with ONLY the Look for error option checked. Let it run....
View ArticleForum Post: RE: Question about entering an invoice that was paid into another...
You would post a regular Accounts Receivable Payment as presumably this check was put into your Operating Account instead of your IOLTA. Check the box in the lower left to "Apply to future" since there...
View ArticleForum Post: RE: Question about entering an invoice that was paid into another...
Thank you so much for your reply! How do I keep this amount out of the transfer amount that happens when I approve the invoices?
View ArticleForum Post: RE: Question about entering an invoice that was paid into another...
I'm not sure which takes priority on autopays: unapplied A/R or trust. It 'should' be A/R. But if you are worried about it pulling from IOLTA first, I'd just open up the client, go to Client Funds and...
View ArticleForum Post: Invoices in an Unknown Universal Limbo State
We are finding bills for several clients in this state: The Bills show up in the 'reprint bills' screen with status of "Paid In Full" but with a balance due of some non-zero amount. The client shows...
View ArticleForum Post: RE: Invoices in an Unknown Universal Limbo State
Depending on the version of Timeslips, that can be caused by a myriad of reasons. You are not in limbo at all. Bottom line? It's not an accurate reflection of the client's status. The status is not to...
View ArticleForum Post: RE: Question about entering an invoice that was paid into another...
Yes, Accts Receivable transactions do take precedence over auto-pay from Client Funds.
View ArticleForum Post: RE: Invoices in an Unknown Universal Limbo State
There could be some damage to the client AR balance or it could be a payment is not applied in the payments list for this client, or it could be nothing. If Aged AR report, Billing Assistant and the...
View ArticleForum Post: RE: Question about entering an invoice that was paid into another...
Thank you so much for the helpful replies! No one in my office has used this software, so it's helpful to have a place to go for input.
View ArticleForum Post: Slip attachments and electronic billing
If you add a pdf attachment to a slip, does it pass through to the Audit House on electronic billing?
View ArticleForum Post: RE: Slip attachments and electronic billing
No. Any attachments must be uploaded separately. Attachments are not currently part of the electronic billing specifications, so Sage Timeslips would be creating non-compliant files if we allowed the...
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