I think Nancy is on the right track suggesting you check the bill stage for the troublesome clients as obviously Timeslips thinks something is different. Also, consider using full bill hold as opposed to slip based holds. At least you can turn that on and off from the client list and generate the charges on hold analysis report for amounts on hold by client. Also, Timeslips 2017 is still a supported product to the best of my knowledge. If you want support over the 30 days that typically comes with an upgrade purchase purchase you will need to purchase from Sage or engage with a consultant that frequents this forum. Good luck!
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