Forum Post: eCenter maintenance
eCenter will be performing a schedule maintenance this Saturday night 10/17/15 from 10:00pm EST to 11:00pm EST
View ArticleForum Post: RE: Can I purchase additional Timeslips 2013 licenses?
Just following up on this ....Thanks Nancy, and to all else who replied, for the license information and explanations. I understand the policy now. It makes sense, and yes - 3 years is a pretty...
View ArticleForum Post: RE: eCenter outages and recent issues - 10/22/15
eCenter is down more often than it is up. What steps are being taken to prevent this from continually happening?
View ArticleForum Post: RE: eCenter outages and recent issues - 10/22/15
Sage is acutely aware, and diligently looking into the issue regarding the eCenter service. Our IS team has been, and is currently investigating and implementing actions in an effort to stabilize the...
View ArticleForum Post: Upgrading Timeslips 2007 to 2016
I wanted to know if I can upgrade straight from 2007 to 2016? I have a client that uses 2007 and we are having major issues getting multi-user to work at all. It would always spew out an error message...
View ArticleForum Post: RE: Upgrading Timeslips 2007 to 2016
Possibly. However if there's a problem in the database then you will need to get it fixed before upgrading. You might want to work with a consultant to fix the issue and help upgrade
View ArticleForum Post: RE: Upgrading Timeslips 2007 to 2016
Yes, you can upgrade straight to v2016. However, v2016 is subject to the same rules about multi-user access, so you may not see any relief from that if that is the primary goal. If I were you, I'd take...
View ArticleForum Post: RE: Upgrading Timeslips 2007 to 2016
If you purchase 2016, the warranty support will permit you to get any database errors corrected, as well as getting assistance with installation. Data will convert without any interim steps between...
View ArticleForum Post: How do I show the complete description of work done when printing...
When I run a history bill the activity shows up, such as "Telephone call", but my description, which says "to John Doe", does not show up on the history bill. How do I change that?
View ArticleForum Post: RE: How do I show the complete description of work done when...
It's controlled by the history bill layout that is assigned to the matter. You can modify the history bill layout just like you do a bill layout. You assign the layout on the layout tab of the matter.
View ArticleForum Post: A client's invoice is sometimes G: and sometimes C:
I have a question about global and custom invoice numbers. I have checked "custom" for all clients. However, in the reprint list, sometimes an invoice is listed as G:xxx rather than C:xxx. The number...
View ArticleForum Post: RE: A client's invoice is sometimes G: and sometimes C:
All that I can tell you is that G: is for a General or program wide numbering scheme and C: is for a custom numbering scheme for that client. Very few of my clients use custom numbering, but it is...
View ArticleForum Post: RE: A client's invoice is sometimes G: and sometimes C:
Thank you for replying. We use custom numbers for all of our clients. And in the Accounts Receivable tab of Client information for each client we have not highlighted the button for "use global invoice...
View ArticleForum Post: RE: A client's invoice is sometimes G: and sometimes C:
I am not aware of any general setting that would override the per client setting. What is your custom numbering scheme? How does it work?
View ArticleForum Post: RE: A client's invoice is sometimes G: and sometimes C:
Each invoice is numbered with client code and invoice number. So Acme client is assigned a client number of 101. Acme's tenth invoice will be numbered 101-10 and the next one will be 101-11, etc....
View ArticleForum Post: RE: A client's invoice is sometimes G: and sometimes C:
Thanks. I just spent a few minutes trying to reproduce this behavior and I could not. Not sure how that is happening. Nancy Duhon, Esq. Master Certified Consultant for Timeslips,Certified Consultant...
View ArticleForum Post: RE: Users cannot print from TimeSlips company-wide
Unfortunately, we're still in the same boat when it comes to printing slip lists. I guess my next step is installing a fresh copy of TS on a client PC, having everyone else exit TS, and see if that...
View ArticleForum Post: Client Project - bills and reports
Hello, I understand when I create the projects under the master that each project can have its own bill. When it is first set up does it automatically separate the bills? We run monthly Aged A/R...
View ArticleForum Post: RE: Users cannot print from TimeSlips company-wide
Ryan, please do the fresh install to a computer that is not currently running Timeslips and not connected to your network for that purpose. Then copy the file to the server and to your test workstation...
View ArticleForum Post: eCenter
“Dear Timeslips eCenter Customers, We have addressed a latency issue that may have prevented you from accessing Sage Timeslips eCenter. We are very sorry for the inconvenience that this problem may...
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