I did a rebuild on the AR and that didn't work. How do I restore the backup?
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Forum Post: RE: Timeslips added payment twice
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Forum Post: RE: Timeslips added payment twice
File > Restore. Sounds like will probably need to work work with a certified consultant who can do eyes on to help resolve the issue. If you would like to discuss options, you can reach out to me.
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Forum Post: How to do a restore
I have Timeslips 2015. I need to restore my program to an earlier date (March 19). How do I do this correctly? Once I have restored, I will need to reenter all of my slips and payments to date. Do I need to do March first, then run the bills for March again before I enter all of April or can I enter all of March and April and set the bill date to April 1 and run the March bills without April showing up? Thank you for your assistance.
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Forum Post: RE: Timeslips added payment twice
The AR rebuild didn't work. My earliest back up is March 19. The second payment showed up in March incorrectly. If I restore to March 19 do you think it will solve the issue. How do I restore to the March 19 backup?
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Forum Post: RE: Timeslips added payment twice
My boss won't want to pay for the service. I need to try and do this on my own.
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Forum Post: RE: Timeslips added payment twice
Unfortunately, without "eyes on", I don't know what the problem is. The only other thing I can suggest is to run database verification with only look for errors checked. Let us know if errors are found and, depending on the errors, you might be able to fix. Since you are not on a supported version Timeslips support won't help.
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Forum Post: RE: Timeslips added payment twice
If you restore the March 19th backup and that is before the payment was made, then it might fix it but re-entering all that data seems like a lot of work. After you restore, I suggest running database verification > look for errors. Make sure no errors are found before you start.
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Forum Post: RE: How to do a restore
Go to File > Restore. Choose the backup you wish to restore and then follow the prompts. You can enter all of March and April and then run bills using a date selection with end date of March 31st. This will pick up just the March time. Make sure you set the bill date to be the date you want for the invoices. Then approve the bills and run the April bills. Please note that if you are recreating invoices run previously they may not have the same invoice number they had previously.
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Forum Post: RE: Timeslips added payment twice
The payment was actually made in February. It showed up again on the March bill. I did look for errors and there were none.
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Forum Post: RE: How to do a restore
How do I use the date selection with the end date of March 31?
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Forum Post: Increase rate on rate table
I've restored my timeslips and have to change the rates. How do you do it on the rate table itself. For example I want to change Level 1 from 100.00 to 200.00 so it will apply to all clients you have level 1.
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Forum Post: RE: Increase rate on rate table
Assuming rates are coming from Timekeeper, open the timekeeper record and change the individual timekeeper rates. If you are setting rates by client, then you have to identify all the clients that are using level 1 rate and then change those.
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Forum Post: RE: How to do a restore
I've reentered all of my information for March. How do I set it up to just print from March 1 to March 31?
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Forum Post: RE: Timeslips added payment twice
I reentered all of My March slips and payments and the payment from February is still showing up on my March invoice. At this point my boss want to delete this client and start over. How do I totally delete a client?
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Forum Post: RE: How to do a restore
In generate bills choose transaction date from left column and then set the date range.
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Forum Post: RE: Timeslips added payment twice
You can’t just delete. You have to change status to closed and then purge the closed client.
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Forum Post: RE: Timeslips 2018, randomly deleting rates
I am not sure if you are getting my messages, but I have not received a response back from you on that patch so I thought I would re-post here again.
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Forum Post: RE: Timeslips added payment twice
Thank you. We are not really sure what to do at this point. The March bill shows the incorrect previous balance and a payment that was not made in March. The payment shows it was made in February correctly. If I delete the payment and it deletes it from the March bill, how will that affect the previous February bill. And if I delete the payment and it doesn't remove it from the March bill, can I reenter it with the February date it was actually paid?
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Forum Post: RE: Timeslips added payment twice
Our goal is to have the March invoice with no previous balance and no payment made.
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Forum Post: Deleting a payment
I have a payment that I made in February. The bills were approved for February and the reports were run. If I went in now and deleted that payment would that be okay?
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