That is exactly what I was looking for! Thank you! Not sure how my searches came up empty but this is the one! I understand that if they were closing the program properly this would not be an issue when it forces the log off but no matter how much we tell them how to log off they just will not do it....
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Forum Post: RE: Licenses not releasing properly
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Forum Post: RE: Timeslips and Windows 8.1
Amy, make sure you are a local admin and that User Account Control is turned off when you install. I am certain that I have clients on Windows 8.1 using Timeslips 2014.
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Forum Post: RE: Having an issue entering a new Expense or Time enter .... What do I do ?????
As Caren says, we need more details in order to be of any assistance. What error are you receiving on the computer that is not working?
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Forum Post: Timeslips 2011 and using Outlook 2013 to send out invoices
I just updated my Outlook to 2013, and I have Timeslips 2011, which I use to send out invoices to clients via email. Since I have updated, I get a message that says "Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client." I have reinstalled my TS program and made sure that Outlook is my default email program (and it is), but I cannot fix the problem. Any ideas? I cannot believe that 2010 and 2013 as so different as to trip up TS 2011. I am using Windows 7, Outlook 2013 (64 bit version).
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Forum Post: Split billing with primary 100%
Hi! I need to make a bill whereby the primary is responsible for 100% of the bill. The other two parties are just getting copies of the bills but one made a pre-payment for the first session. I need to be able to show that the one client made a payment but that the primary client is responsible for the full amount of the bill and all 3 parties needs to see the bill and all that is going on with it (slips and payments). I tried to just set it up with the primary and then the two secondaries, (both with 0% of the bill responsibility) but it told me that I had to have some data entered in the secondary percentage responsibility field. I really need to get this bill out! What do I do? Any info would be appreciated! thank you! JHH
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Forum Post: E-Center downloads
I have been downloading from the e-center using the utility for quite some time. All of a sudden I get the error "Error: 4 System ID 4 The field [Client] is empty. It requires data.Exception tValidateExceptionC in module TSDBAP32.DLL at002AEBF8. Doe any one know what this means? None of my slips are transferring. Thanks.
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Forum Post: Totals Only Worksheet is incorrectly appearing as the last page to every bill
By accident, I hit a button and now whenever, I print a bill I get the Totals Only Worksheet" as a last page . How can I get fix it so, the "totals only worksheet does not print with a bill"
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Forum Post: All clients bills are showing ONLY last month’s balance
A customer had TS V9 running on a Windows 2000 PC which the hard drive failed recently. They back up the DB every night. I was able to get TS 9 on a new windows 7 PC and import the backup DB thanks to Nancy Duhon suggestions. The customer and I worked out a strange "red envelope" issue yesterday. ( A red envelope means the invoice is in Proof or Revision Stage. A yellow envelope means it has been approved.) The customer is now reporting the following. “When we run pre-bills it shows last month’s balance and no new slips from the current month. When we go to “Show Slips” we can see the work that was put in, but it will not print on the current months invoice”. All clients bills are showing ONLY last month’s balance and none of the new slips for the current month. The information can be seen at “show slips” but will not print out on current bill. I know this is a very old version. I am trying to get them to upgrade but updating to the latest is not an option at this time. The billing person is close to retirement and technically challenged.
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Forum Post: HOW DOES YOUR OFFICE USE TIMESLIPS?? LOOKING FOR INPUT ON TIMESLIPS UPGRADE!
Our office has been using Timeslips for many, many years. I have been operating the Timeslips for about a year now. Our office updates our Timeslips Software every other year, we are presently using 2013 so in normal course it would be time for us to update. I'm looking for input / feedback on how other offices use Timeslips. One of our attorneys keeps wanting to move everything to the cloud and he wants to be able to enter his own time. The other two attorneys I'm sure would still complete their manual timesheets and I'd enter their time. We do have two staff people (other than me) that would possibly enter their own time. I'm needing help on what may work best for us. I'm getting a new computer and since it is time that we would normally update our software I thought I'd ask for input on how your office uses Timeslips!! If we do update I'm not sure what I would need, etc.
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Forum Post: Timekeeper Rate Analysis Report
We have one client that gets billed at a special fee that I just opened as a new client in October. When I ran a timekeeper rate analysis report, the hours for that client weren't included in the report? Anyone know why that may be? The only thing I did different with that client was put in the different hourly rate. When I show slips for the month for the attorney involved, the hours are listed; when I run the timekeeper report, the hours aren't included.
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Forum Post: 2015 timeslips installation/configuration errors
on tuesday I upgraded by timeslips 2014 to 2015 and it worked. overnight it stopped working and got the following message "the installation file is not configured for this version of the software. the program will exit now. you must reinstall either your sage timeslips configuration or sage timeslips so the product and its configuration are matching versions." yesterday support chat remotely controlled by computer and got it to work. yesterday overnight the same thing happened with the same error message. I tried to reinstall timeslips and restart the server where the program is installed but it doesn't help. every night timeslips is set to backup and reset the licenses. could any of those things effect the installation/configuration file the program is installed on the server and all timeskeeper access it through a short cut on their desktop. there are a total of 4 licenses
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Forum Post: Contingency flat fee bill
Hello, Is it possible to show the itemized charges on a contingency flat fee bill? For example, the client will not pay for fees or costs, but I want the bill layout to reflect the value of the time spent. Right now it shows the time spent (hours) and rate at which the attorney is billing. I would like the bill to look like an hourly bill without the bottom line totaling the charges. For example, I would like for it to look something like this: (.1) $125.00hr. $12.50 $00.00 Is this possible? Thanks!!!
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Forum Post: RE: HOW DOES YOUR OFFICE USE TIMESLIPS?? LOOKING FOR INPUT ON TIMESLIPS UPGRADE!
I would suggest that you have several options: 1. Move Timeslips to a hosted environment. Get the number of licenses you need for those that will enter their own time, generate bills or run reports and give those people access. 2. If others need access only for inputting time and expenses then I would suggest upgrading and getting E-Center licenses for those that want to be able to enter time and expenses. E-center is basically Timeslips time and expense entry from anywhere you can access the internet. You pay for this monthly based on the number of licenses you need. 3. Set up Timeslips on a network with each person who will enter time or expenses or do other work in Timeslips having a license. If person has remote access to their computer or you set up terminal services, then they will have access anywhere. If a user wants to enter time on their phone they can get ISlips. I believe it supports Iphones, Ipads and Android devices. It is a one time purchase from a company called Brain Freeze Software. As a Timeslips certified consultant, I would be happy to discuss your needs and help you make the right decision. Caren Schwartz 203-254-7736
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Forum Post: RE: Totals Only Worksheet is incorrectly appearing as the last page to every bill
When you made the change in Generate Bills did you save it? You should be able to get to the same options button from wtihin Billing Assistant - Generate Bills.
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Forum Post: RE: Totals Only Worksheet is incorrectly appearing as the last page to every bill
Thank you... it worked. You are a TS Genius
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Forum Post: RE: All clients bills are showing ONLY last month’s balance
Sounds like a stuck filter on the reports or slips have been marked as hold. You could also have a database issue. Close all windows in Timeslips and go to setup - preferences - interface - restore all windows. Then try again. It that doesn't work would suggest making a backup and running data verification with only look for errors checked. Since we don't know how you "fixed" the red envelope issue perhaps you have some problem related to that. Beyond the above, I would suggest working with Nancy or another certified consultant "eyes on"
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Forum Post: RE: 2015 timeslips installation/configuration errors
You probably have a nightly routine that is overwriting the configuration file. Check to see if that is happening and if so, replace the config file in the script with the new one.
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Forum Post: RE: 2015 timeslips installation/configuration errors
how do i check and how to I replace my current configuration file to be what it was before the nightly routine
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Forum Post: RE: 2015 timeslips installation/configuration errors
Have support do the same thing they did yesterday and make sure you save the file called timeslip.cfg someplace safe. Then you will have it for the script. If you need more assistance, feel free to contact me directly.
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Forum Post: RE: 2015 timeslips installation/configuration errors
It is the nightly "reset of the licenses" that is causing your problem. Every night a safe copy of the version 2014 Timeslip.CFG file is being copied over the new 2015 one, and that is causing your error. As Terry said, once you get it running, copy the v2015 Timeslip.CFG file to the safe copy location so that IT is the one that then gets copied overnight and not the old v2014 one. Hope this helps. If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below. Thanks. Nancy Duhon, Esq. Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza Duhon Technology Solutions, LLC a member of Certified Resources Network, LLC duhon@duhon.biz 404-325-9779 Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.
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