While I have occassionally seen slips not appear on a bill, it has never been for no reason. There has always been a reason. It can be many things, as Caren has had you check, but there is always a reason. Some things that can suppress a slip showing: The date, either the start or the end date is not in the range selected. The slip is marked Do Not Bill The slip is marked Hold The layout does not itemize slips on the bill The bill arrangement page says to Hold charges The bill is in Revision stage. Do the slips appear on a Prebill Worksheet for the client? Very difficult to say why they would not be showing up for you without remoting in and taking a look. Sometimes getting some "eyes on" the issue is just the ticket rather than trying to reply blindly with suggestions. As to the password reset on the forum, I don't think that is an automatic thing. I believe the Sage City Mayor has to get the notification and do something with it. Best of luck with the slip showing issue.
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