Forum Post: RE: Timeslips 2016 hanging (not responding) when Bills, Reprint...
Caren, disabling Kaspersky had no effect.
View ArticleForum Post: RE: Timeslips 2016 hanging (not responding) when Bills, Reprint...
Data verification results will be the next thing. If that shows no problems, might suggest uninstall and reinstall BDE. Let me know your email address and I can send you instructions. Uninstalling...
View ArticleForum Post: RE: Timeslips 2016 hanging (not responding) when Bills, Reprint...
We will run data verification tonight. Meanwhile, I can uninstall and reinstall BDE on my non-production machine and see if it helps. My email address is mradicke@gmail.com. Thanks!
View ArticleBlog Post: Timeslips 2017 is slow to post to Amicus or will not post at all
For customers that have been experiencing slowness with posting from Timeslips 2017 to Amicus 2016 PE we now have updated DLL files that are required for integration. The updated DLL files and the...
View ArticleForum Post: Report Field is not supported error
I am running TS 2017 with the lastest service pack. When I try to print a bill for a particular client using Generate Bills, I get the following error message: "Report Field is not supported...
View ArticleForum Post: Credit entered instead of write off
Good afternoon, While this may seem like a no brainer, someone inadvertently entered a credit instead of a write off so now all bills going forward are being reduced because of the credit... This was...
View ArticleForum Post: Moving Client to Electronic Billing
Help! :) I have followed all the steps I can find to convert a current client NOT on electronic billing to being processed through electronic billing, and I can not get it to allow me to add a...
View ArticleForum Post: Upgraded to TS2017 from TS2012, now having issues with some reports.
We recently upgraded to Timeslips 2017 from 2012. Now we're having issues trying to get some of our custom reports to work. It seems like the problematic reports are those that try to access data from...
View ArticleForum Post: RE: Credit entered instead of write off
The fact that it is a credit vs a write off is usually not that big a deal since most Timeslips users are cash basis. What is likely going on is the application of that credit to the invoice that you...
View ArticleForum Post: RE: Report Field is not supported error
Hmm, looks like there is no data in a field the program expects there to be. I'd run a backup and then a Data Verification to see if the program can give you a better clue about where that is.
View ArticleForum Post: RE: Report Field is not supported error
Is this client using a different bill layout than the other clients? It's possible the layout is damaged, but data verification won't find that issue. Try putting the client on a different layout to...
View ArticleForum Post: RE: Moving Client to Electronic Billing
KLC: So sorry to hear that Electronic Billing has been visited upon you. Getting the first bills out is a bit of a bear. The good news is that once you get the hang of it, you will be okay, but trying...
View ArticleForum Post: RE: Moving Client to Electronic Billing
I have looked at the Features Enabled and references is marked. The field is working on the files which are already using electronic billing, but I can not get it to work for new files that are just...
View ArticleForum Post: RE: Moving Client to Electronic Billing
Ah, it depends how you have it set up. I usually create one master set of L Codes, and then share it with those clients that need it. Do you know if your system is set up that way? Or if they have...
View ArticleForum Post: RE: Credit entered instead of write off
Thanks Nancy, I did go back and it appeared they clicked the button to have it apply to invoices. I am still stumped on not being able to reverse a credit...Not sure where we go from here. Thank you...
View ArticleForum Post: RE: Sage Timeslips 2013
Hi. Assuming that there's not much difference between older versions and 2013, you can just run a slip report and use a filter under the Slips group for "Slip Billed" set to NO. Then you can "Print to"...
View ArticleForum Post: Firm split - how to separate database
Hi, We are using Timeslips 2015. Our firm split, with some clients going to the new firm (I'll call the remaining firm, Firm A). However, Firm A will continue to collect on all balances due up to the...
View ArticleForum Post: RE: Firm split - how to separate database
Well, it is a bit more nuanced than that, but I understand what you need. You may not necessarily need a whole new database, just stop billing any clients that leave your firm past February 10th and...
View ArticleForum Post: RE: Firm split - how to separate database
Thank you, Nancy. I'm still not clear, though. We don't want to bill any new time after February 10 to the old database because our firm name and ownership changed and it is for the old firm. We'll...
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