Forum Post: RE: Bills are missing details
It is not unusual for a new user who has had little or no training to have trouble with either Under-Approving or Over-Approving the billing. Also, it sounds like it 'might' be a Filter, not an Option...
View ArticleForum Post: RE: Meet Sage City Top Contributor, Nancy Duhon, at Sage Summit 2015
Now available online... Meet the Sage City Top Contributors hosting Sage City Live at Sage Summit 2015, as well as view the full schedule of topics and times:...
View ArticleForum Post: RE: Absolute Flat Fee
Since the issue has been from the start when we first installed the update last fall, I would assume no errors. However, we have done database verifications since the new install for other...
View ArticleForum Post: Timeslips Amicus Attorney Exchange Errors out when Client...
I have sage timeslips linked to Amicus Attorney Small Firm Classic. Overall, the pairing works well. The problem begins when an address or other linked information is changed in Amicus. When this is...
View ArticleForum Post: RE: Timeslips Amicus Attorney Exchange Errors out when Client...
If cases have been made inactive you need to reactivate them and then make sure they are linked before you make changes. Sometimes this requires going into the connected databases table in Timeslips...
View ArticleForum Post: RE: Timeslips Amicus Attorney Exchange Errors out when Client...
Thank you for your prompt response! Could you please provide some clarification to a couple of your points? 1.) You mention that clients must be reactivated, do you mean in AA, TS or both? 2.) How do I...
View ArticleForum Post: Re-Establishing Link between Amicus Attorney Small Firm Classic...
Looking to reestablish the link between an Amicus Attorney Small Firm Classic File and a Timeslips File that was broken at some point, resulting in Amicus Administrator generating a "nickname already...
View ArticleForum Post: RE: Timeslips Amicus Attorney Exchange Errors out when Client...
The client must be open in Timeslips and must be open and billable in Amicus Attorney. Not sure why you don't see connected databases. Thought they were in place with the Amicus SF / Timeslips link but...
View ArticleForum Post: RE: Timeslips 2015 Outlook Addin not working properly
I Have a Knowledgebase File that may help you with that " Cannot create a slip using Outlook add-in "
View ArticleForum Post: RE: Timeslips Amicus Attorney Exchange Errors out when Client...
Hello Caren, clients open in TS and open and billable in AA, still no luck...
View ArticleForum Post: RE: Timeslips Amicus Attorney Exchange Errors out when Client...
Would need to take a look. Sorry.
View ArticleForum Post: RE: Re-Establishing Link between Amicus Attorney Small Firm...
It can be done, but it is usually a real PITA that needs to be done carefully or you just end up in a bigger mess. I would HIGHLY recommend working with someone who has been there, done that. Hope this...
View ArticleForum Post: RE: Timeslips 2015 Outlook Addin not working properly
Take the 64-bit versions of Office off and put on 32-bit versions. This would not the first incompatibility with an add in that I have seen with the 64-bit version of Office. Hope this helps. Nancy...
View ArticleForum Post: RE: Master Client
Nancy, I have read that the order of creating Master Clients is to create the master first. Then the children. What if we have had a client for a while, have billed on a certain matter, are still...
View ArticleForum Post: RE: Master Client
You can make a new client and make a master if that is appropriate. You just have to remember where the history is
View ArticleForum Post: RE: Master Client
Oh, Hi Caren! It is Kristin from L&R. I thought you were out today or I would have asked you directly! Can you explain what you mean by "remember where the history is"?? :)
View ArticleForum Post: RE: Master Client
What I mean by history is that history will be on the client. Once you setup master there may be some information that is now on master where previously was on sub matter
View ArticleForum Post: Timeslips eCenter is down for maintenance. We will update you...
Timeslips eCenter is down for maintenance. We will update you once it's back up
View ArticleForum Post: eCenter is down.
Sorry for inconvenience. We still have an eCenter outage which may last overnight. Please check back for updates. You can also check our Twitter account for updates at https://twitter.com/sagetimeslips...
View ArticleForum Post: RE: eCenter is down.
We apologize for the inconvenience. eCenter services has been restored.
View Article